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- Free Delivery All Orders Over £30
“Our customers mean the world to us; almost as much as hearing how happy their pets are, having been treated to something special from our store”
Nothing brightens our day more than hearing from our customers, we value all feedback and work our hardest to ensure all our customers are delighted ones!Â
Now imagine opening an email to see a cat or dog wearing a collar you recently sent them, or sleeping on a bed you still remember wrapping up and proudly handing to the courier.Â
Those moments are precious, and so we thought we would:
Ruben is a 5-year-old whippet; an elegant, gentle, and loving soul.
Whippets are descendants of their larger counterparts, Greyhounds, and although they may be smaller, they are powerful sprinters and thought to be the world’s fastest accelerating dog. Ruben is taking some well-earned R&R wearing his Dogs & Horses Hound collar – a collar purposely created for sighthound dogs.
It’s not surprising Whippets have a strong prey drive, and can take a good deal of training on recall to get them back should they see something small and furry to chase!
Family-friendly, sweet-natured, and undemanding, Whippets are just happy to be loved (aren’t we all) due to their short coat, and delicate skin, they do require snuggling up in winter, and a jumper or jacket when going outside.
Ruben is a welcome addition to our friends at Fletcher, though with those beautiful eyes looking at you I am not sure how his family ever get anything done!
Parson Terriers are the long-legged cousins of Jack Russells, and bred originally as hunting dogs, which Charlie has certainly not forgotten! Following his illustrious heritage, Charlie has a fondness for deer, deer, however, may not feel the same level of fondness back! Parsons are a tenacious, playful, loyal, and energetic breed, they are born adventurers and if Dog scouts was a thing, they would have all the badges, but not the curly coat badge, apparently, any curls on their coat exclude them from the Parson breed! So best leave your crusts alone! Charlie’s look for Christmas is the padded Dogs & Horses Collar in Brown and Cream, and he looks Christmas card perfect. What a special little dog to add to our friend’s list. Merry Christmas Charlie!
They may hold the record for being the worlds smallest dog, but their personalities and the love that they bring is endless. Frankie will be celebrating her first birthday this month, and this stunning little lady is sure to have a day to remember. Chihuahuas enjoy nothing more than being around their family, their character and size make them the perfect go-anywhere companion, which means the Cloud7 dog carrier was a perfect choice for Francesca.
Adorable, fun-loving and intelligent it’s no wonder Chihuahuas make for a wonderful family addition.
Won a Tweedmill Coat
Won a Cloud7 Blanket
Won a Dog Toy, Treats, and a Hunter Dummy
Simply fill in the form and upload a photo of your pet with one of our products, and each quarter we will randomly select one of our friends to win a beautiful gift.Â
RatingNice products and services. I bought a cloud9 travel blanket and a coat for my border collie Dan for a 3 days hiking. Karen is super nice, helped me pick the products and also send gifts to Dan. He loves the snacks! The travel blanket is high quality and can be folded into a bag, which is very convenient especially on the train and in the tent. Overall, 10/10, would definitely choose Fletcher again.
Great experience buying and exchanging a dog coat for my pet. Karen went out of her way to make it easy to get the right product and the right fit. Excellent communication and extra effort greatly appreciated especially last minute at the holidays for me. Thank you.
Nicely packaged products, good quality. Highly recommended
I ordered a rolled leather collar for my puppy and I have to say the service i received was exceptional. I was contacted via whatsapp to ensure correct sizing and I honestly felt important and that my business was truly appreciated. The collar arrived in lovely gift wrapped paper and puppy got a complimentary blueberry chew which he loved. The collar was perfect and fitted like it had been made for him and he looks very dapper in it. I will most certainly recommend Fletchers of London in the future and I will be buying from them again. Thank you Fletchers, your service rocks !!!
Outstanding customer service, responded within an hour, ensured I got delivery on time. Nicely packaged products, good quality. Highly recommended
I bought a selection of toys for my two dogs and a friends dog and had a few questions about the best the new range of products they were stocking relating to quality. Customer service couldn’t have been more helpful so I placed the order and revised them after 2 days. Really happy with the products exactly as described and great customer experience
Karen is a shining example of what great looks like for helping customers, she hand delivered our dogs new collar a few days before Christmas and then came back the next day as it was the wrong size. She kept us fully updated throughout and was an absolute pleasure to deal with, nothing seemed to much for her. I cannot recommend Fletchers & Karen highly enough. You can see charlie sporting his proud new collar
Excellent customer service - My order arrived and was already wrapped up for Christmas without me even asking !
Loved all the products I bought! I will definitely return here for any of my dogs "needs" (mine) x
We ordered a lovely new Dogs and Horses collar for our whippet puppy. The price was great, and the collar arrived super quickly - a lot faster than advertised. Packaging was excellent and the after sales service was great. I can't recommend highly enough. We will be ordering the next size up from Fletchers, for sure!
We bought a lovely collar for our Springer spaniel from Fletcher of London. The customer service was brilliant. The wrapping/packaging around the collar was lovely and the collar itself suits our dog so well. We are really pleased with our purchase and would use this company again (the hand written note and treats were also a lovely touch and much appreciated, thank you)
Lovely collar and lead, beautifully made and presented. Very good value for money and very efficient and personal service. Will definitely be shopping again - soon.
Thank you so much for my purchase - absolutely love the collar, amazing quality.
Thank you for my recent purchase of a leather lead. It arrived in good time, beautifully packaged and even a free gift for my dog which he absolutely loved! I will shop with Fletcher of London again and highly recommend.
Love, Love, Love my cat beds from Fletchers of London. Excellent quality, delivery was extremely quick and packaged well. Would recommend this company to anyone with pooches or kitty's that deserve the very best!! - you won't be disappointed!
Just a friendly email to let you know when we have new products in and when we are running a sale!
