All our smaller items will arrive beautifully gift-wrapped. Please let us know if you would like a gift tag with anything special written on it.
All invoices are emailed at the point of order, and again to let you know once your order has been dispatched. This means if you are sending it as a gift, or as a treat for your own dog or cat, we can make them feel extra special, plus they will not stumble upon the receipt.
Great experience buying and exchanging a dog coat for my pet. Karen went out of her way to make it easy to get the right product and the right fit. Excellent communication and extra effort greatly appreciated especially last minute at the holidays for me. Thank you.
Nicely packaged products, good quality. Highly recommended
I ordered a rolled leather collar for my puppy and I have to say the service i received was exceptional. I was contacted via whatsapp to ensure correct sizing and I honestly felt important and that my business was truly appreciated. The collar arrived in lovely gift wrapped paper and puppy got a complimentary blueberry chew which he loved. The collar was perfect and fitted like it had been made for him and he looks very dapper in it. I will most certainly recommend Fletchers of London in the future and I will be buying from them again. Thank you Fletchers, your service rocks !!!
Outstanding customer service, responded within an hour, ensured I got delivery on time. Nicely packaged products, good quality. Highly recommended
I bought a selection of toys for my two dogs and a friends dog and had a few questions about the best the new range of products they were stocking relating to quality. Customer service couldn’t have been more helpful so I placed the order and revised them after 2 days. Really happy with the products exactly as described and great customer experience
Karen is a shining example of what great looks like for helping customers, she hand delivered our dogs new collar a few days before Christmas and then came back the next day as it was the wrong size. She kept us fully updated throughout and was an absolute pleasure to deal with, nothing seemed to much for her. I cannot recommend Fletchers & Karen highly enough. You can see charlie sporting his proud new collar
Excellent customer service - My order arrived and was already wrapped up for Christmas without me even asking !
Loved all the products I bought! I will definitely return here for any of my dogs "needs" (mine) x
We ordered a lovely new Dogs and Horses collar for our whippet puppy. The price was great, and the collar arrived super quickly - a lot faster than advertised. Packaging was excellent and the after sales service was great. I can't recommend highly enough. We will be ordering the next size up from Fletchers, for sure!
We bought a lovely collar for our Springer spaniel from Fletcher of London. The customer service was brilliant. The wrapping/packaging around the collar was lovely and the collar itself suits our dog so well. We are really pleased with our purchase and would use this company again (the hand written note and treats were also a lovely touch and much appreciated, thank you)
Lovely collar and lead, beautifully made and presented. Very good value for money and very efficient and personal service. Will definitely be shopping again - soon.
Thank you so much for my purchase - absolutely love the collar, amazing quality.
Thank you for my recent purchase of a leather lead. It arrived in good time, beautifully packaged and even a free gift for my dog which he absolutely loved! I will shop with Fletcher of London again and highly recommend.
Love, Love, Love my cat beds from Fletchers of London. Excellent quality, delivery was extremely quick and packaged well. Would recommend this company to anyone with pooches or kitty's that deserve the very best!! - you won't be disappointed!
I ordered a beautiful dog bed for my mini schnauzer from Fletcher of London. I decided to call the company to see how the bed would be delivered. Karen couldn't have been more friendly and helpful. The bed arrived the next day and I even had an email letting me know it had been sent. The bed arrived beautifully packaged and in perfect condition just like the photos it's stunning. A fantastic service and wonderful product!
Just a friendly email to let you know when we have new products in and when we are running a sale!