Karen is a shining example of what great looks like for helping customers, she hand delivered our dogs new collar a few days before Christmas and then came back the next day as it was the wrong size. She kept us fully updated throughout and was an absolute pleasure to deal with, nothing seemed to much for her. I cannot recommend Fletchers & Karen highly enough. You can see charlie sporting his proud new collar

Excellent customer service - My order arrived and was already wrapped up for Christmas without me even asking !

Loved all the products I bought! I will definitely return here for any of my dogs "needs" (mine) x

We ordered a lovely new Dogs and Horses collar for our whippet puppy. The price was great, and the collar arrived super quickly - a lot faster than advertised. Packaging was excellent and the after sales service was great. I can't recommend highly enough. We will be ordering the next size up from Fletchers, for sure!

We bought a lovely collar for our Springer spaniel from Fletcher of London. The customer service was brilliant. The wrapping/packaging around the collar was lovely and the collar itself suits our dog so well. We are really pleased with our purchase and would use this company again (the hand written note and treats were also a lovely touch and much appreciated, thank you)

Lovely collar and lead, beautifully made and presented. Very good value for money and very efficient and personal service. Will definitely be shopping again - soon.

Thank you so much for my purchase - absolutely love the collar, amazing quality.

Thank you for my recent purchase of a leather lead. It arrived in good time, beautifully packaged and even a free gift for my dog which he absolutely loved! I will shop with Fletcher of London again and highly recommend.

Love, Love, Love my cat beds from Fletchers of London. Excellent quality, delivery was extremely quick and packaged well. Would recommend this company to anyone with pooches or kitty's that deserve the very best!! - you won't be disappointed!

I ordered a beautiful dog bed for my mini schnauzer from Fletcher of London. I decided to call the company to see how the bed would be delivered. Karen couldn't have been more friendly and helpful. The bed arrived the next day and I even had an email letting me know it had been sent. The bed arrived beautifully packaged and in perfect condition just like the photos it's stunning. A fantastic service and wonderful product!

Happy with throws and delivery, would use Company again

My dog bed arrived in perfectly packed condition to Maryland. It’s perfect! I’m ordering another one!

Was so pleased with the products, bought as a gift and love so much definitely going on to look at buying more. Customer experience fab too, really quick delivery times. Thank you Xxx

Just bought a bed for my vizlsa and the advice and help I received was fantastic . The customer service team were very helpful and the delivery was very quick. So impressed with service and product quality I have been an ordered a collar and matching lead . Get shopping for Christmas!

Beautiful quality bed and collar! Many unique and thoughtful items. Would highly recommend. Fast delivery too.

Received my order today, absolutely delighted with the quality of the products and the speed of the service. Very prompt delivery and excellent customer service! Would highly recommend this company!

Great products and excellent service, even when I ordered the wrong size collar. Dogs are very happy!