These terms do not supersede your statutory rights under the Sale of Goods Act, but are designed to clarify the principles and procedures of how we operate. Fletcher Of London reserves the right at any time to modify, alter, amend or update these terms and conditions.
At Fletcher Of London we always advise our customers that pets should be under constant supervision whilst using or wearing any of our products. Fletcher Of London will not be held liable for any accident or injury caused to pets as a result of misuse or unsupervised use.
All orders will be dispatched using Royal Mail or our chosen courier service (larger items e.g. pet beds), usually within 1-2 working days. Please note that Fletcher Of London may not be able to dispatch orders on weekends, bank holidays or any other public holiday.Â
Any time or date stated for delivery is an estimate only. Fletcher Of London make every effort to dispatch goods on time, but do not accept liability for failure to deliver within the stated time.
Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.
Covid restrictions may change how couriers are operating.Â
The shipping cost is free when spending over £30 otherwise it is £4.95.
All prices shown include VAT.
Although we state we are UK delivery only, if you contact us about a particular item, and let us know the delivery address we can get a quote for you for shipping. The customer is responsible for any duties and/or taxes at the point of entry into the destination country.
If you are not happy with your Fletcher Of London purchase, you can return the goods to us in their original condition within 14 days for a refund or exchange. Please download and complete our returns form and  contact us directly by email with your order number and reason for return at hello@fletcheroflondon.com, we will then provide you with our returns address.
All goods must be returned to us within 14 days of delivery, to receive an exchange or refund (less postage).
For all returns, you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
Any goods returned without their original packaging and not in a suitable condition for resale will not be replaced or refunded.
Please note that refunds will be made using the same method as the original payment.
All goods are checked thoroughly before leaving for their destination.
On the rare occasion that you may receive goods that are faulty or not what you ordered, please contact us within 3 days of delivery and we will help you resolve any issues as quickly as possible.
Fletcher Of London does not accept liability for any delays or damages once the goods have left us and are in possession of the carriers.
Goods should be inspected upon receipt of delivery, and damages to be advised in writing within 3 working days of delivery, so that we can arrange replacement goods and start following up with our carrier.
If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier.
Fletcher Of London reserves the right to alter prices at any time, without prior notice.
Fletcher Of London use Stripe payments system. Once payment has been authorised, Fletcher Of London will send you an email confirming your order.
You will be notified within 1-2 working days, if any goods ordered are out of stock.
All orders are subject to acceptance and to the availability of the goods ordered.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law.
Under normal circumstances, goods must be paid for prior to dispatch and the risk of loss, breakage and damage and all other risks shall pass to the customer when the goods have been dispatched.
Goods shall remain the property of Fletcher Of London until payment in full has been received and cleared. In the event of any default in payment, the company reserves the right to reclaim the goods concerned.
We take all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise.
Information supplied to us may be stored on a computer system, but will not be supplied to any outside agency.
You may not reproduce, publish, transmit, distribute, display, modify, sell, or exploit in any way, in whole or in part, any contents of the website, or any related software, catalogue, advertising or images for any purpose without the prior permission of Fletcher Of London.
Products and colours on our website are a guide only. All images, specifications and descriptions are for the sole purpose of giving an approximate idea of the goods, and may not always arrive in the pictured packaging.
Great experience buying and exchanging a dog coat for my pet. Karen went out of her way to make it easy to get the right product and the right fit. Excellent communication and extra effort greatly appreciated especially last minute at the holidays for me. Thank you.
Nicely packaged products, good quality. Highly recommended
I ordered a rolled leather collar for my puppy and I have to say the service i received was exceptional. I was contacted via whatsapp to ensure correct sizing and I honestly felt important and that my business was truly appreciated. The collar arrived in lovely gift wrapped paper and puppy got a complimentary blueberry chew which he loved. The collar was perfect and fitted like it had been made for him and he looks very dapper in it. I will most certainly recommend Fletchers of London in the future and I will be buying from them again. Thank you Fletchers, your service rocks !!!
Outstanding customer service, responded within an hour, ensured I got delivery on time. Nicely packaged products, good quality. Highly recommended
I bought a selection of toys for my two dogs and a friends dog and had a few questions about the best the new range of products they were stocking relating to quality. Customer service couldn’t have been more helpful so I placed the order and revised them after 2 days. Really happy with the products exactly as described and great customer experience
Karen is a shining example of what great looks like for helping customers, she hand delivered our dogs new collar a few days before Christmas and then came back the next day as it was the wrong size. She kept us fully updated throughout and was an absolute pleasure to deal with, nothing seemed to much for her. I cannot recommend Fletchers & Karen highly enough. You can see charlie sporting his proud new collar
Excellent customer service - My order arrived and was already wrapped up for Christmas without me even asking !
Loved all the products I bought! I will definitely return here for any of my dogs "needs" (mine) x
We ordered a lovely new Dogs and Horses collar for our whippet puppy. The price was great, and the collar arrived super quickly - a lot faster than advertised. Packaging was excellent and the after sales service was great. I can't recommend highly enough. We will be ordering the next size up from Fletchers, for sure!
We bought a lovely collar for our Springer spaniel from Fletcher of London. The customer service was brilliant. The wrapping/packaging around the collar was lovely and the collar itself suits our dog so well. We are really pleased with our purchase and would use this company again (the hand written note and treats were also a lovely touch and much appreciated, thank you)
Lovely collar and lead, beautifully made and presented. Very good value for money and very efficient and personal service. Will definitely be shopping again - soon.
Thank you so much for my purchase - absolutely love the collar, amazing quality.
Thank you for my recent purchase of a leather lead. It arrived in good time, beautifully packaged and even a free gift for my dog which he absolutely loved! I will shop with Fletcher of London again and highly recommend.
Love, Love, Love my cat beds from Fletchers of London. Excellent quality, delivery was extremely quick and packaged well. Would recommend this company to anyone with pooches or kitty's that deserve the very best!! - you won't be disappointed!
I ordered a beautiful dog bed for my mini schnauzer from Fletcher of London. I decided to call the company to see how the bed would be delivered. Karen couldn't have been more friendly and helpful. The bed arrived the next day and I even had an email letting me know it had been sent. The bed arrived beautifully packaged and in perfect condition just like the photos it's stunning. A fantastic service and wonderful product!
Just a friendly email to let you know when we have new products in and when we are running a sale!